Return & Refund Policy

This policy sets out your rights to cancel or return a purchase of Lyrova Restore System from Coppergate Nutrition Ltd, and how to exercise them. Your statutory rights as a UK consumer are not affected.

1. Your Right to Cancel (14-Day Withdrawal)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order and return the product within 14 calendar days of the date on which you receive it, without giving any reason. To exercise this right, you must inform us of your decision to cancel before the 14-day period expires.

2. How to Cancel Before Dispatch

If you wish to cancel your order before it is dispatched, please inform us during the confirmation call or contact us by email at info@purgestrain.world as soon as possible. Pre-dispatch cancellations incur no charge and no return is necessary.

3. Declining Delivery

Because payment is collected on delivery, you may decline to accept the parcel from the courier without penalty. This acts as a cancellation and no payment will be owed.

4. Returning a Delivered Item

To return a product already delivered, contact us at info@purgestrain.world within 14 calendar days of receipt. We will provide return instructions and an address. Please pack the item securely to avoid damage in transit.

5. Condition of Returned Goods

We accept returns of unopened, intact packaging only. Please note: under Regulation 27(1)(b) of the Consumer Contracts Regulations 2013, the right of withdrawal does not apply to sealed goods which have been unsealed after delivery and which are not suitable for return due to health protection or hygiene reasons. Accordingly, opened capsule packaging cannot be returned, unless the product is faulty or not as described.

6. Return Postage

The cost of return postage is your responsibility, unless the product is faulty or you received the wrong item. We recommend using a tracked postal service, as we cannot be held responsible for items lost in transit.

7. Refunds

Once we receive and inspect your return, we will issue a full refund within 14 calendar days using a method agreed with you (bank transfer or postal order). Because payment was collected in cash on delivery, please contact us to arrange the refund method.

8. Faulty or Incorrect Products

If you receive a faulty, damaged or incorrect product, please contact us within 30 days of delivery. We will arrange a replacement or full refund at no cost to you, including any return postage.

9. Contact

Coppergate Nutrition Ltd · Email: info@purgestrain.world · Phone: +44 20 3948 7261
14 Coppergate Mews, Bristol, BS1 4LQ, United Kingdom
Support hours: Monday-Friday 09:00-17:00